Ctg99 Privacy Policy — Your Data Is Safe With Us

01 Introduction

Ctg99 (ctg99.bet) is an online betting and gaming platform. This privacy policy applies to the ctg99 website, mobile app, and all associated services. It explains what types of information we collect, how we use that information, and the steps we take to keep your data secure.

By creating an account or using our services, you agree to this privacy policy. We are committed to handling your information responsibly — that is our promise to you.

To maintain the trust of millions of users across Bangladesh, ctg99 keeps its privacy policy up to date and fully transparent. If you feel we are not handling your data properly, you can reach out to us at any time.

02 What Information We Collect

Ctg99 collects information in three main ways: what you provide directly, what is collected automatically as you use the service, and what is received from third parties.

Information You Provide Directly

• During Registration: Full name, date of birth, email address, mobile number.
• During KYC Verification: A copy of your National ID, passport, or driving licence.
• During Payment: Mobile banking numbers (bKash, Nagad, Rocket). Card numbers and bank details are not stored on our servers.
• Support Contact Hours: Details of your complaint or query.

Automatically Collected Information

• Device Information: IP address, browser type, and operating system.
• Usage Patterns: Pages visited and time spent, bets placed, and login times.
• Location Data: Approximate location based on IP address only — not precise GPS data.
• Cookies & Tracking: Session cookies and performance cookies (see Section 06 for details).

03 How Your Information Is Used

Ctg99 uses your data solely to provide and improve our services. Your information is never sold to third parties under any circumstances. The specific reasons for data use are outlined below.

• Account Management: To verify login, enable password resets, and maintain account security.
• Service Delivery: Processing bets, completing payments, and transferring winnings.
• Fraud Prevention: Identifying suspicious transactions and preventing multiple accounts.
• Legal Compliance: Meeting regulatory requirements and complying with anti-money laundering laws.
• Customer Support: To resolve your complaints and queries promptly.
• Service Improvement: To analyse usage patterns and improve the platform experience.
• Promotional Communications: To keep you informed about bonuses and offers — you can opt out at any time.
• Responsible Gaming: To detect unusual betting patterns and send alerts.

04 Data Retention & Periods

Ctg99 retains your data only for as long as necessary. After an account is closed, certain information may still be kept for a defined period to meet legal obligations.

• Active Accounts: All data is retained for as long as your account remains active.
• After Account Closure: Transaction data is retained for 5 years; KYC data is kept for up to 5 years.
• Inactive Accounts: Data is archived after 12 months of inactivity and permanently deleted after 3 years.
• Support Conversations: Retained for up to 2 years after an issue is resolved.

All data is stored in encrypted form on ctg99's secure servers. Multiple layers of security are in place to prevent unauthorized access.

05 Who Your Information Is Shared With

Ctg99 never sells your data. However, in the normal course of providing our services, certain information may be shared with specific parties in specific circumstances.

Data Sharing Scenarios

• Payment Processors: Only the necessary information is shared to process transactions via bKash, Nagad, or Rocket.
• Technology Partners: Cloud and server providers used to operate the platform — they are not permitted to use your data for their own purposes.
• Law Enforcement Agencies: When required by a court order or valid legal directive.
• Anti-Money Laundering Regulator: Reporting suspicious transactions in accordance with international AML regulations.
• Fraud Prevention Agencies: For industry-level blacklist verification.

06 Cookie Policy

Ctg99 uses cookies on its website. Cookies are small text files stored in your browser. They are used to enhance your experience and ensure the platform functions properly.

Cookie Type

• Essential Cookies: Required for login sessions and security. These cannot be disabled as the platform will not function without them.
• Performance Cookies: To understand which pages are used most — used to improve the site.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand user behavior — fully anonymized data.

You can manage or delete cookies through your browser settings. However, disabling essential cookies will prevent some key features of ctg99 from working properly.

07 Your Rights

As a ctg99 user, you have a number of important rights over your personal data. To exercise any of these rights, please contact our support team.

08 Security Measures

Ctg99 uses industry-leading technology to keep your data safe. Our security team monitors systems around the clock, 24 hours a day.

• 256-Bit SSL Encryption: All data transfers take place over encrypted channels.
• Two-Factor Authentication (2FA): OTP support available at login.
• Firewall Protection: Advanced firewall protection to block unauthorized access.
• Regular Security Audits: Regular audits are conducted by third-party security experts.
• Data Backup: Regular backups are stored in a secure location.
• Staff Training: All ctg99 staff are trained in data protection.

09 Minor Protection

Ctg99 strictly prohibits providing services to anyone under the age of 18. We do not knowingly collect information from minors. If we discover that an account belongs to a minor, it is immediately closed and all associated data is deleted.

If a parent or guardian believes their child has created an account on ctg99, please contact us immediately at support@ctg99.bet. We will investigate and take the necessary action.

10 Changes to the Privacy Policy

Ctg99 may update this Privacy Policy when necessary. For significant changes, we will notify you in advance via email or a platform notification.

• The effective date of any changes will always be noted at the top of the page.
• At least 14 days' notice will be given for major changes.
• Continuing to use the service after any changes have been made will be considered acceptance of the updated policy.

11 Contact Us

If you have any questions or concerns about our privacy policy, please get in touch. ctg99's dedicated privacy team is always ready to help.